Case Manager/ Discharge Planner | Full-Time & Part-Time | In-Person — San Antonio, TX

Job description

Case Manager / Discharge Planner | Full-Time | In-Person — San Antonio, TX
Helen's Project | Sign up or sign in for contact information | Sign up or sign in for contact information
About Us
Helen's Project is a nonprofit organization founded in 2009 dedicated to empowering individuals and families through accessible, high-quality, whole-person care. We deliver evidence-based, client-centered behavioral health services to youth ages 5 and older through adults. Our team is collaborative, mission-driven, and committed to making a real difference in the communities we serve by making quality care accessible.
The Role
We are looking for a compassionate and organized Case Manager / Discharge Planner to join our care team in person at our San Antonio, TX office. In this role, you will coordinate client care transitions, support continuity of care, and assist clients in connecting with community-based services and resources following treatment. Bilingual (English/Spanish) candidates are strongly preferred, as we serve a diverse client population and language access remains a priority for us.
Responsibilities
Coordinate discharge planning and continuity of care for clients
Conduct 30-day follow-up care check-ins to confirm client connection to recommended services
Connect and collaborate with community resources and support programs
Serve as a liaison between clients, healthcare providers, and community partners
Assist clients in navigating available social and healthcare services
Maintain accurate, timely, and complete documentation of all client interactions and care coordination activities within the organization's designated systems
Communicate effectively with interdisciplinary teams to support positive client outcomes
Follow all crisis management and emergency response protocols, including mandated reporting obligations
Participate in required staff meetings, supervision (if applicable), and ongoing professional development
Comply with all clinical, administrative, and operational policies outlined in the Helen's Project Policy and Procedure Manual
Preferred Qualifications
Bilingual (English/Spanish or other languages) strongly preferred
Experience in case management, discharge planning, or care coordination in a behavioral health or healthcare setting
Familiarity with community-based resources, social services systems, and referral processes
Experience working with youth (ages 5+) and adult populations
Background in trauma-informed care, crisis response, or co-occurring disorders
Work Details
Employment Classification Available: Full-Time W-2 (At-will employment)
Location: This is an in-person position based at our San Antonio, TX office. Employees must maintain a professional and HIPAA-compliant standard of practice on site at all times. (Helen's Project also delivers care via HIPAA-compliant telehealth, so this is a blended in-person/telehealth environment.)
Scheduling: Flexible scheduling is available. Because many clients may work non-traditional hours, employees are expected to maintain scheduling flexibility to meet client needs. Each workday follows a 70/30 activity requirement — 70% client-facing and 30% administrative.
Pre-Employment Requirements
All offers are contingent upon successful completion of a background check, credential verification, and onboarding orientation. A mandatory one-week onboarding training is required prior to beginning client-facing duties. No client-facing work may begin until full onboarding clearance is granted by Human Resources.

• (Full-Time) | In-person
• (Full-Time) | Remote